Delivery and returns

Information
Delivery Information

At Nool & Co., we strive to deliver your orders safely and on time across India.

  • Free Shipping: All prepaid orders above ₹1,299 qualify for FREE shipping across India.
  • Orders below ₹1,299 will incur shipping charges, which will be displayed at checkout before payment.
  • Orders are typically processed within 1–3 business days (excluding Sundays and public holidays).
  • Delivery timelines may vary depending on your location and courier partner, but most orders are delivered within 3–7 business days after dispatch.
  • Once your order is shipped, you will receive a tracking link via email or SMS.
International Orders

At present, Nool & Co. ships only within India.

We are not accepting international orders at this time.

We are working towards expanding our shipping services globally and look forward to serving our international customers in the future.

Refund Policy

At Nool & Co., every product undergoes quality inspection before dispatch. We offer refunds only for products that are received damaged, defective, or are incorrect due to an error on our part.

Eligible Refunds

Refunds will be considered only if:

  • You receive a defective product.
  • The product is damaged during transit.
  • You receive an incorrect item.

Reporting a Defective Product

You must notify us within 48 hours of delivery by emailing our customer support with:

  • Your Order Number
  • Clear photographs of the product
  • Images of the shipping package and label
  • A brief description of the issue

Claims submitted after 48 hours of delivery may not be accepted.

Refund Process

  • Once your request is approved and the returned product passes inspection, the refund will be processed to your original payment method.
  • Refunds are generally processed within 5–7 business days after approval.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Refunds are not applicable for:

  • Change of mind
  • Incorrect size selected by the customer
  • Personal preference
  • Normal wear and tear
  • Products that have been used, washed, altered, or returned without original tags and packaging
Return Terms & Conditions
  • Returns are accepted only for defective, damaged, or incorrectly delivered products.
  • Return requests must be submitted within 48 hours of receiving the order.
  • Products must be:
    • Unused
    • Unwashed
    • In their original packaging
    • With all tags and accessories intact
  • Returns without prior approval from Nool & Co. will not be accepted.
  • Once the returned product is received, our quality team will inspect it before approving a replacement or refund.
  • If a replacement is available, it will be shipped at no additional cost. If unavailable, a full refund will be issued.
  • Reverse pickup will be arranged wherever service is available. If reverse pickup is unavailable, customers may be requested to ship the product to our designated return address. Reasonable courier charges will be reimbursed upon approval.
  • Nool & Co. reserves the right to reject any return that does not meet the above conditions.
  • This policy is governed by the applicable laws of India, including the Consumer Protection Act, 2019.